Pre-sale queries
Each product page includes a detailed size guide and fabric description. For sarees, one size generally fits all — but for stitched pieces like salwar kameez and lehengas, we provide bust, waist, and hip measurements. If you're unsure, our team is available on WhatsApp to help you choose. You can also filter by fabric (silk, georgette, cotton, etc.) using the left-hand panel on any category page.
We photograph all products under studio lighting to be as accurate as possible. However, screen settings can cause minor variations in how colours appear. If you need a precise shade match — especially for bridal or gifting purposes — we recommend requesting a fabric swatch or reaching out to us before ordering.
Yes! Many sarees are available with fall & pico finishing and blouse stitching as add-ons. Look for the "Customise" option on the product page. The displayed dispatch range already includes stitching and customization. For bulk or bridal trousseau orders, contact us directly for personalised assistance.
All products at Asopalav are sourced directly from weavers and trusted manufacturers across India. Every item goes through a quality inspection before dispatch. Handloom and weave-specific products like Banarasi, Kanjeevaram, and Patola carry authenticity assurances mentioned on the product page.
Yes, we ship across India and internationally to 30+ countries including the USA, UK, Canada, UAE, Australia, and more. International shipping rates are calculated at checkout based on destination and weight. Estimated delivery times are shown at the checkout stage.
Post-sale queries
Once your order is shipped, you'll receive an SMS and email with your tracking number and courier details. You can also log into your Asopalav account, go to "My Orders", and click "Track Order" for real-time updates. If you haven't received tracking details within 2 business days of placing your order, please contact us.
International orders are not eligible for return. For questions about an order or an exceptional request, contact cs@asopalav.com. Any exception is subject to approval and the charges stated in our Refund Policy.
International orders are not eligible for return. If a cancellation or exceptional refund is approved, our customer-care team will confirm the applicable refund or credit-note terms under our Refund Policy.
Please email cs@asopalav.com within 48 hours of delivery with your order number, photographs or an unboxing video, and details of the issue. Our team will review the case and confirm the available assistance. Any exceptional return is subject to approval and the applicable Refund Policy terms.
Care instructions vary by fabric. Silk sarees should be dry-cleaned; cotton and georgette can be hand-washed in cold water with mild detergent. Avoid direct sunlight for prolonged periods to prevent colour fading. Store your sarees folded in a muslin or cotton cloth — never in plastic covers. Each product page lists specific care instructions for that item.